We now offer telephone and video consultations as an alternative to face-to-face consultations in the surgery.

What happens during a video/telephone consultation

During the consultation you speak to your doctor just as if you were both in the same room. You can discuss your health concerns and ask exactly the same questions as you would in an appointment at the surgery.

The calls are not recorded and any notes will be added to your record in the usual way.

If you are prescribed any medicine, your doctor will give you advice on how to take it and talk to you about the best way of getting your prescription.

They can refer you if needed or give you any advice just as they would during a face-to-face appointment. However, there may be times when the doctor feels a surgery assessment is warranted and patients will be advised to attend for same (see advice in Covid-19 section about attending for appointments).

If your video call does not work or there are technical issues during the call, they will try a phone call instead.

What you need for a video consultation

To have a video consultation you need:

• A smartphone, tablet or computer that allows video calling – remember to make sure your microphone and camera are switched on
• an internet connection
• a well-lit quiet and private space so the GP can see you clearly

How long are consultations?

Appointments are 15 minutes and can be booked online or by contacting reception.

Fees

Please refer to our current Fees schedule. Please note that (for patients who do not have a medical or doctor visit card) consultations must be paid for in advance.